Cancellation Intelligence and Smart Overbooking
Recover room revenue lost to cancellations.
See where your cancellations and no-shows come from and which bookings are likely to cancel. Then sell more rooms before cancellations leave gaps, within your limits.
One night at a 50-room hotel
Rooms booked
50 / 50
- Expected to stay
- 44 rooms
- Expected to cancel
- 6 rooms
+2
Your strategy suggests
Extra rooms to offer
Within your limits.
From prediction to action
Booked doesn’t always mean occupied.
Cancellations and no-shows can leave rooms empty after you have turned other guests away. Auctores shows you where they come from and helps you decide how many extra rooms to sell before those gaps appear.
From empty rooms to extra revenue. See the problem and the product in one minute.
- 01
Read your reservations
Connect your PMS. Auctores uses your reservation and availability data, with no manual upload.
- 02
Understand your cancellations
See where cancellations and no-shows happen and which current bookings are likely to cancel, up to one year ahead.
- 03
Offer extra availability
Our own Smart Overbooking algorithm recommends extra availability based on that risk, your strategy and the limits you choose.
Most useful on your busy dates.
When demand is there but your hotel looks full, cancellations can mean missed bookings. Auctores suggests how many extra rooms to sell on those dates. A high cancellation rate alone does not mean more rooms can be sold.
You stay in control
You decide how far to overbook.
See expected stays and cancellation risk in your current bookings, up to one year ahead. Review the extra availability Auctores suggests, or enable Auto Apply to update your PMS.
Explore the hotel workflowChoose your risk level
Select Safe, Moderate or Aggressive. Safe only counts bookings that are very likely to cancel; Moderate and Aggressive also count less certain ones.
Set your limits
Choose room categories, exclude sensitive inventory, cap daily overbooking and set a cut-off before arrival.
Adapt for specific dates
Pause automatic updates or change the strategy for a date range without changing your baseline setup.
See the impact
Know what turned into revenue.
€1,000–€2,000
Average realised recovery per hotel, per month: what a typical hotel achieves
Recovered with our own cancellation predictions and Smart Overbooking algorithm. Not a guarantee: results depend on your demand, cancellations and strategy.
Track recovered revenue
See realised revenue separately from future bookings.
Check prediction accuracy
Compare predictions and recommendations with actual cancellations.
Understand cancellations and no-shows
Explore patterns by channel, room type and stay, and the individual bookings likely to cancel.
From a revenue manager using Auctores
“Auctores helps us adjust our overbooking decisions day to day by analysing our booking history and cancellation patterns. This lets us accept more reservations earlier, at higher rates, instead of reacting to last-minute cancellations.”
Our best-performing hotel
≈€14,000/ month
Realised additional revenue, averaged over the year.
A best case that shows what is possible, not a typical result. A typical hotel averages €1,000–€2,000 a month.
Simple to get started
Your PMS already has the data.
Sign up, connect your PMS and the analysis starts. Cancellation Intelligence is free. Prefer email or a call? We’ll send setup steps or walk you through it in 15 or 30 minutes.
- 01
Create your account
Sign up in a few minutes. No call needed.
- 02
Connect your PMS
Authorise the connection and choose a property.
- 03
See your figures
Your cancellation and no-show patterns appear within about a week.
- 04
Set your strategy
Choose your risk level and limits, then track recovered revenue in your dashboard.
Hotel pricing
Pay only on room revenue we recover.
First month free, then you keep 93%
Smart Overbooking is free for the first month, from the day you turn on Auto Apply for your first hotel. After that, you keep 93% of the room revenue recovered through Auctores and pay 7%. If we don’t recover revenue for your hotel, you pay nothing.
Example after the free first month: €1,000 recovered room revenue
- You keep 93%
- €930
- Our fee 7%
- €70
Guides for hoteliers
Cancellations and no-shows, explained.
- How to reduce hotel cancellationsWhy guests cancel, what the studies say, room rates and deadlines, Booking.com settings, direct bookings, and how to handle no-shows.Read the guide
- What to do with bookings that are likely to cancelWhen and how to message each type of guest, perks that pay off, what's wasted on guests who come anyway, and how to plan prices, staff and marketing.Read the guide
For software partners
Bring cancellation intelligence into your product.
Bring cancellation risk into your hospitality software. Explore embedded interfaces, widgets and APIs, with a delivery and commercial model that fits your product.
Explore partnershipsYour questions, answered
Before you get started.
Can I get started without a call?
How long does setup take?
What does Auctores predict?
Can I inspect the reservations behind the forecast?
Will it change my PMS availability automatically?
How much control do I have?
What if fewer guests cancel than expected?
Which PMS can I connect, and what data do I need?
How does this fit with my existing RMS or revenue workflow?
How do I see results, and what does the recovery figure mean?
How does success-based pricing work?
Where can I check data protection and get help?
Try it on your own bookings.
Connect apaleo or Mews in a few minutes, or ask us about your PMS. Cancellation Intelligence is free to use. Prefer a call? Request a demo.